Description
We're seeking a Director of Customer Value to act as a strategic partner to senior leadership within Adobe's most important customers across the Middle East.
The role drives measurable business outcomes from Adobe investments, with an emphasis on complex, customer-facing enterprises where digital experience, loyalty and personalized engagement are central to growth.
Responsibilities:
Strategic Alignment
- Partner with customer executives to understand enterprise priorities, transformation ambitions, business challenges and investment criteria.
- Define a shared vision for the outcomes Adobe can enable.
- Translate priorities into a joint value roadmap linking prioritized use cases, Adobe capabilities, business owners, dependencies, milestones and measurable success indicators.
Outcome Orchestration
- Bring together Adobe Sales, Customer Success, Professional Services, Product, technical specialists and partners around agreed value milestones and decision points.
- Proactively identify risks, misalignment, and barriers to value realization.
- Guide customers through business change considerations, operating model alignment and adoption priorities needed to realize value.
Value Governance and Realization
- Define value hypotheses, baseline measures, target KPIs and an evidence-based approach to tracking business impact.
- Establish executive governance and business review cadences to validate progress, test assumptions, address gaps and evolve the value roadmap.
- Build compelling executive value narratives, scorecards and customer success stories that distinguish realized benefits from forecast or potential benefits.
Executive Partnership
- Build trusted relationships with senior business and technology stakeholders including CEOs, CMOs, CDOs, CIOs, CFOs and relevant business unit leaders.
- Lead strategic workshops, business reviews and executive conversations that connect customer priorities, industry dynamics and Adobe-enabled outcomes.
- Advocate for the customer internally and position Adobe as a long-term strategic transformation partner.
Requirements:
- Extensive experience in customer success leadership, strategic customer engagement, digital transformation or comparable senior customer-facing roles within enterprise SaaS and cloud technology organizations.
- Strong executive presence and demonstrated experience engaging, influencing and building trusted relationships with C-suite executives and senior business leaders.
- Proven ability to operate at both strategic and operational levels, translating executive priorities into actionable plans while orchestrating internal teams, partners and stakeholders to drive alignment, resolve challenges and accelerate customer outcomes.
- Strong commercial and business acumen, with the ability to understand customer business models, identify value opportunities and articulate how technology investments contribute to strategic priorities, operational improvements and measurable business impact.
Benefits:
- Competitive salary: 905,000 SAR - 1,310,000 SAR annually
- Comprehensive benefits programs, including medical, dental, and vision benefits, financial planning, employee assistance program, and learning opportunities