Description
This role is critical to growing Visa's fintech and digital banking business in Thailand. As Visa's commercial leader across a portfolio of strategic fintech and digital banking clients, the Director will help shape long-term partnerships, elevate executive engagement, expand adoption of Visa's solutions, and translate changes in the payments landscape into meaningful commercial opportunities for both clients and Visa.
The role is directly responsible for the end-to-end leadership, strategic account management and revenue of a diverse portfolio of local Fintechs and Digital Banks including the line management of another Visa account executive. The position is focused on driving great client outcomes and diversifying the business via Value-Added Services and Commercial & Money Movement Solutions through identifying, structuring and executing growth opportunities while expanding Visa’s share of wallet across the fintech and digital banking ecosystem.
Responsibilities
- Delivery of financial targets and OKRs across client portfolios
- Identify new opportunities, revenue generating ideas and utilise Visa solutions to grow our business with the client portfolio
- Develop and execute strategic account plans in conjunction with account executive team and other internal stakeholders to achieve targets
- Develop, execute and monitor client investment plans in conjunction with account executive team to ensure all partnership incentives are allocated to maximise ROI for client and Visa
- Own end-to-end commercial deal execution, including opportunity identification, commercial structuring, business case development, negotiation, contractual commitments, incentive management and delivery against agreed outcomes
- Drive growth across Visa's Consumer Payments, Commercial & Money Movement Solutions and Value-Added Services portfolios by identifying and executing opportunities that create mutual value for clients and Visa
- Drive Value-Added Services revenue growth across Advisory, Risk Solutions, Data Solutions, Acceptance Solutions, Marketing Services, Issuing Solutions, Loyalty and other strategic solution areas
- Act as the ‘voice of the client’ within Visa, by interpreting clients business plans strategic priorities and communicating within Visa
- Apply a consultative and client-centric approach to understand client growth ambitions, market challenges and strategic priorities, tailoring Visa's capabilities and solutions to support their objectives
- Facilitate and direct internal Visa support areas in response to specific client requests and ensure the delivery of risk, marketing, product, operations and innovation support
- Achieve or exceed client satisfaction/net promoter scores
- Co-ordinate and present regular portfolio insights, business and industry updates to the clients delivering thought leadership and global best practices
- Monitor fintech, digital banking, embedded finance and payments industry developments to anticipate client needs, identify emerging opportunities and strengthen Visa's competitive position in Thailand
- Regular communication with Visa Global Account teams on client account plans and performance, incentive management and general client matters
- Represent Visa in strategic client engagements, industry forums and ecosystem discussions, contributing expertise on fintech innovation, digital banking and emerging payments trends
Qualifications
- Extensive business experience with related sales and account management experience in the payments or technology industry
- Strong business development and negotiation skills, proven track record of successfully pitching for new business and/or growing business with existing clients
- Results oriented individual who delivers a positive impact on business performance
- A record in leading and developing high performance team members/ teams
- Excellent verbal, analytical and written communications skills with the ability to establish effective relationships with senior client and internal executives
- Experience in strategic account plan development and management
- Strong commercial acumen and astuteness
- Self-starter with exemplary organisational and issue resolution management skills
- Significant stakeholder management experience with a proven ability to manage and grow cross functional relationships locally, regionally and globally