Description
Visa's Regional Ecosystem & Product Risk team is seeking a Senior Manager to support Ecosystem Risk Management across Central and Eastern Europe, the Middle East, and Africa (CEMEA).
This role is a key contributor to Visa's ecosystem risk strategy, driving thought leadership, supporting strategic client engagements, and shaping the evolution of ecosystem risk programs and capabilities across the region.
Key Responsibilities:
- Drive Ecosystem Risk Thought Leadership and Client Engagement:
+ Lead the development and delivery of ecosystem risk thought leadership initiatives that enhance industry awareness and promote effective risk management practices. + Develop high-quality thought leadership content, including white papers, executive presentations, position papers, and industry insights. + Partner with CEMEA Risk Strategy and Risk Management teams to deliver risk-related content through client forums, webinars, training programs, and industry events. + Shape strategic messaging that promotes Visa's ecosystem risk standards, programs, and best practices. + Support executive and client-facing engagements by providing market insights, risk intelligence, and advisory recommendations.
- Lead Complex Ecosystem Risk Case Resolution:
+ Serve as a regional subject matter expert on complex, sensitive, and non-standard ecosystem risk situations. + Provide expert guidance and oversight on high-impact ecosystem risk cases, escalations, and remediation strategies. + Develop corrective action plans and risk mitigation recommendations for clients facing elevated ecosystem risks. + Partner with Global Payment Ecosystem Risk and Controls (PERC) to review, assess, and resolve program exceptions, waivers, and policy deviations. + Provide leadership with balanced, risk-based recommendations aligned with Visa's risk appetite and strategic objectives. + Drive timely resolution of ecosystem risk escalations while maintaining consistency and governance standards.
- Support the Evolution of Ecosystem Risk Programs and Capabilities:
+ Partner with regional and global stakeholders to enhance Visa's ecosystem risk framework, services, and client-facing capabilities. + Collaborate with PERC, Value Added Services, Visa Consulting & Analytics, and Solutions teams to design and enable risk management solutions for clients. + Support the development and go-to-market strategy for new ecosystem risk services, tools, and capabilities. + Coordinate regional reviews of global ecosystem risk initiatives and provide recommendations to ensure alignment with regional priorities and market realities. + Identify risks, opportunities, and adoption challenges associated with new initiatives and escalate them as appropriate. + Champion effective communication, awareness, and adoption of ecosystem risk programs across the region. + Proactively identify opportunities to enhance Visa's ecosystem risk programs, standards, and operational effectiveness.
Qualifications:
- Experience and Technical Expertise:
+ Bachelor's degree or equivalent professional experience. Advanced degree preferred. + Minimum 6 years of experience in Risk Management, Compliance, Financial Services, Fintech, Payments, or a related industry. + At least 3 years of hands-on experience managing merchant acquiring risks and payment ecosystem risks. + Strong knowledge of Visa Ecosystem Risk programs, standards, controls, and risk management practices. + Demonstrated experience assessing complex risk situations and developing effective mitigation strategies. + Advanced experience utilizing automation, analytics, and AI technologies to improve operational efficiency and business outcomes. + Strong analytical and problem-solving skills with the ability to convert complex information into actionable recommendations.
- Communication and Executive Presence:
+ Excellent communication, presentation, and relationship management skills. + Proven ability to communicate complex concepts clearly and effectively to both technical and non-technical audiences. + Strong storytelling, narrative development, and executive presentation skills. + Experience developing impactful content for senior leadership, clients, industry forums, and external engagement activities.
- Execution and Delivery:
+ Demonstrated ability to manage multiple strategic priorities and deliver results in a fast-paced, matrixed environment. + Strong ownership mindset with exceptional attention to detail and commitment to execution excellence. + Ability to independently lead initiatives while effectively coordinating diverse stakeholders.
- Stakeholder Management and Strategic Thinking:
+ Proven ability to influence and build credibility across all organizational levels and with external stakeholders. + Strong stakeholder management and partnership skills across regional and global functions. + Strategic thinker with sound judgment, strong decision-making capabilities, and a risk-based mindset. + Ability to balance commercial objectives, client needs, and ecosystem risk considerations to drive sustainable business outcomes.