Description
We are currently seeking an experienced professional to join the IWPB team as a Universal Banker Leader in Rajkot.
The role involves servicing customers, providing expert advice on digital channels, responding to simple servicing queries, and directing customers to appropriate channels.
Key responsibilities include:
- Engaging and discovering customer needs on branch entry
- Acquiring new-to-bank customers
- Delivering service excellence
- Promoting and delivering multi-channel engagement
- Supporting the branch
- Protecting the bank through vigilance against fraud, knowing your customer, adhering to regulations/policies, and minimising operational risk
Requirements:
- Postgraduate in any stream
- Minimum 4 years of relevant experience
- Graduate in any stream
- Completion of 12 months in the current role
- Familiarity with AI-enabled tools is an advantage
- Mandatory completion of Anti-Money Laundering and Sanctions training and post-course assessment
As an employee, you will be required to perform your duties in a professional capacity, exercising independent judgement, discretion, and decision-making authority.
HSBC is committed to building a culture where all employees are valued, respected, and opinions count.