Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Job Summary: As a Service Center Representative, you will provide excellent service to callers regarding claims for multiple lines of business. Your goal will be to expedite the claims application process, provide detailed claim notes on all calls, resolve issues with one call/one person response, and direct calls to the appropriate escalation path as needed.
Responsibilities:
- Act as primary liaison with callers, following client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
- Educate and inform customers via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
- Enter verbal and written application information accurately into the claims management system.
- Assign new claims to the appropriate claims handler.
- Direct customer calls to the appropriate contact or escalate to Service Center Specialist/management as needed.
- Attend scheduled work hours.
Requirements:
- High school diploma or GED required; college courses preferred.
- One (1) year of customer service experience or equivalent combination of education and experience required; inbound call center experience preferred.
- Knowledge of medical terminology.
- Understanding of claims management.
- Excellent oral and written communication skills.
- PC literate, including Microsoft Office products.
- Strong organizational skills.
- Good interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously.
- Ability to work in a team environment and/or independently.
Benefits: A comprehensive benefits package is offered, including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Salary Range: The range of starting pay for this role is $19.00 per hour.