Description
We are seeking a Portfolio Administration Team Member to provide superior client service and resolution at first point of contact for RCAP clients and sales/service partners.
Responsibilities:
- Use multiple systems and technology applications to provide efficient and effective single point of contact for clients and service partners/third parties relative to technical or procedural support for RCAP products/services
- Draw on in-depth organization experience and product knowledge to act in an advisory capacity for service partners regarding products and services as well as systems/applications navigational support to ensure a positive client experience
- Resolve complex and/or unique issues and assume accountability to inform/engage/escalate to the appropriate departments for resolution
- Maintain a proactive approach, ensuring ongoing or recurring problems relative to technology applications and/or product/process issues are documented and investigated, recommending solutions whenever possible
- Work to identify specific client care problem sources through effective listening, probing and clarifying and refer to appropriate department/functional environment for resolution
- Answer calls and email inquiries as per established Grade of Service and/or service quality standards ensuring all targets are met
Requirements:
- Strong knowledge of Ambit, MS Office (Excel and Word), ECM, Express OS
- Strong knowledge of lease, financing and ancillary documentation
- Superior understanding of PPSA laws across the country
- Excellent negotiation skills
- Excellent written and verbal communications
- Excellent organizational skills and ability to effectively manage time and priorities. Strong ability to multi-task
- Detail-oriented and able to understand the terms and conditions of the contracts
- Ability to work well within a team and independently
- Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs
What's in it for you?
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work