Description
We are seeking a Product Design Director Individual Contributor (IC) to join our Customer Acquisitions and Management team, part of the Experience Design organisation.
In this role, you will lead design execution and elevate craft excellence across high-impact programs, navigating organisational complexity and managing matrixed stakeholders to deliver best-in-class customer experiences to core revenue-driving products.
The Experience Design team at Capital One is focused on enriching customers' digital and physical experiences, creating memorable and meaningful product experiences that build the Capital One brand.
Role Expectations
As a Product Design Director IC, you will:
- Leverage your exceptional design skills to lead high-impact programs within revenue-generating products
- Define and drive design strategy that informs the higher-level vision of the organisation and aligns with business objectives
- Collaborate deeply with research teams, Product and Tech leadership, and apply your expertise to elevating the quality and maturity of the design practice at Capital One
Expected Competencies
- Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One
- Mentorship: Provide guidance, direction, and mentorship to other design roles
- Strategic Influence: Shape product direction and outcomes by leveraging deep product design expertise, user insights, and an understanding of the business
- Human-Centered: Champion voices of both customers and partners
- Business-Focused: Demonstrate expert knowledge of products, processes, customers, competitors, and industry market trends
- Problem-Solving: Bring innovative solutions, thoroughly explore the solution space, and balance facts, priorities, technical limitations, and data to inform decision making
- Collaboration: Connect the dots across teams, portfolios, platforms, and LOBs
- Communication: Present work across levels and job functions, modelling a strategic human-centered approach
Basic Qualifications
- At least 8 years of experience in a product design role
Preferred Qualifications
- 10+ years of experience in a product design role
- Experience in a design toolkit that spans product design, service design, and content design
- Experience leading high-impact, highly complex projects from strategy through delivery to market
- Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines
- Experience working within a design system
- Proficiency with web and mobile technologies and platforms
- Expertise with design and prototyping tools such as Figma
- Proficiency in business case development
- Exceptional written and verbal communication skills
- Exceptional interpersonal skills and relationship building across complex organisations
Salary Information
The minimum and maximum full-time annual salaries for this role are:
- McLean, VA: $230,400 - $263,000 for Director, Design
- New York, NY: $251,400 - $286,900 for Director, Design
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.