Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
Job Summary: As an AI Platform Administrator, you will be responsible for the administration and governance of AI platforms, including Claude, ChatGPT, and Microsoft 365 Copilot.
Essential Functions and Responsibilities:
- Feature, connector, app, and agent governance:
- Maintain the allowlist of approved connectors, apps, plugins, and extensions across all three platforms.
- Administer Claude connectors and the organizational Skills catalog.
- Administer ChatGPT Enterprise workspace settings.
- Administer Microsoft 365 Copilot controls.
- Level 2 triage and support operations:
- Serve as the designated Level 2 escalation point for all incidents and service requests relating to Claude, ChatGPT, and Copilot.
- Troubleshoot access and authentication failures.
- Troubleshoot Claude Code client issues.
- Governance, compliance, and audit:
- Monitor audit and activity logging across platforms.
- Administer data retention settings.
- Support authorized use of vendor compliance APIs.
- Adoption analytics and reporting:
- Produce recurring adoption reporting from each platform's native analytics.
- Consolidate platform metrics into a single cross-platform adoption view.
- Enablement and change management support:
- Support all-staff introductory sessions.
- Maintain clear guidance on which platform to use for which task.
Additional Functions and Responsibilities:
- Performs other duties as assigned.
- Travel as required.
Qualifications:
- Bachelor's degree in information technology, computer science, or a related field, or equivalent professional experience.
- Five (5) or more years administering enterprise SaaS platforms in a regulated or large-enterprise environment.
- Hands-on administration experience in a Microsoft 365 tenant.
- Working knowledge of enterprise single sign-on and SCIM provisioning concepts.
- Demonstrated experience applying least-privilege principles to platform settings and integrations.
Work Environment:
- Remote role, open to any U.S. State.
- Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.