Description
We are seeking a Lead Systems Administrator to act as the technical escalation point for our Service Desk and to own the reliability, security, and operational excellence of our IT services.
In this role, you will lead incident response, perform deep root cause analysis, and proactively improve systems through automation and process improvements. You will also serve as a mentor and subject matter expert across multiple IT domains.
Responsibilities:
- Serve as the primary escalation point for the Service Desk to investigate and resolve complex technical issues
- Own the maintenance, configuration, availability, and business continuity of core IT services
- Act as Incident Manager or partner closely with Incident Management during service outages, and security incidents, ensuring clear and timely communication to the business
- Identify recurring issues, define corrective actions, and implement long-term solutions
- Provide advanced support for Google Workspace, including email delivery, permissions, security issues, and service integrations
- Support escalated issues across Zscaler, macOS, networking, Google Workspace, and Okta
- Troubleshoot and maintain integrations of IT SaaS such as Okta, Google Workspace, Slack, Zscaler and Iru
- Serve as Tier 3 support for macOS, hardware, and network-related issues
- Design, write, and maintain custom scripts or applications to improve system efficiency and reduce manual effort
- Create and maintain IT documentation and contribute to the Knowledge Base
- Manage vendor relationships for IT services and tools
- Investigate and remediate security-related issues across Gmail, Slack, and Okta
- Mentor team members and promote IT best practices across the organization
WHO YOU ARE
- A hands-on problem solver who takes ownership and strives for operational excellence
- Experienced in supporting SaaS platforms such as Google Workspace, Slack, Okta, Iru, and other enterprise IT services, including API-based administration
- Knowledgeable in virtualization and cloud environments (AWS, VMware, or equivalent)
- Proficient in scripting and automation using tools such as Bash, Python, and/or Ruby
- Comfortable using tools such as Jira, Git, and GAM
- Demonstrated experience designing, implementing, and improving IT services
- Strong understanding of IT operations best practices, including security, storage, data protection, and disaster recovery
- Self-directed, detail-oriented, and capable of prioritizing work based on impact and urgency
- Excellent written and verbal communication skills
- Strong networking fundamentals, including familiarity with the OSI model
- Familiar with software development lifecycle principles
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $111,000 and $174,000/year with an expected On Target Earnings (OTE) between $123,000 and $193,000/year (including bonus or commission).