Description
Leidos is seeking a mid-level User Profile System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will provide systems and software operations and maintenance support in a large network enterprise, multi-enclave environment.
Primary Tasks:
- Deploy, operate, and maintain the user profile management system to ensure roaming user profiles are available every time a user logs onto a network.
- Provide implementation, troubleshooting, and maintenance support.
- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
- Establish comprehensive availability and capacity management solution using lessons learned.
- Develop solutions to complex technical issues.
- Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment, and process improvement initiatives.
- Mentor junior teammates and may supervise others.
- Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel.
Basic Qualifications:
- Experience with interacting with customers to handle complex service inquiries and problems.
- Experience working as a Tier 2 system administrator.
- Extensive experience supporting AppSense, User Workspace Manager/User Environment Manager family of products for user profile management.
- Knowledge of IC IT standards and best practices.
- Experience deploying, operating, and maintaining the user profile management system.
- Experience with Scripting/Automation using PowerShell or other scripting languages.
- Experience with log reviews, incident analysis, and identification of issue trends.
- Experience troubleshooting issues in a growing environment.
- Time management skills.
- Strong oral and written communications skills.
- Track record of working effectively within a team.
- Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow.
- Experience reviewing work products from peers for consistency and accuracy.
- Experience supervising and mentoring others in a small team setting.
- Candidate must meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements.
Education:
- Bachelor’s Degree with 4+ years.
Clearance:
- US Citizenship is required.
- TS/SCI with Poly required for Position or TS/SCI and willingness to get a poly.
Pay Range: $73,450.00 - $132,775.00