Description
The quality of data underpins Generative AI programs. As a Quality Control Lead at Scale, you'll own the quality control call for some of the company's highest-impact Generative AI programs. You'll lead a large team of quality control specialists to measure and improve quality across these programs, from multilingual post-training data to agentic RL environments.
Responsibilities:
- Lead and grow a team of quality specialists - hire, coach, and calibrate this team of specialists.
- Turn unclear customer requirements into clear standards - work with delivery teams to interpret and improve customer requirements, and then turn that into measurable signals of data quality.
- Run the quality system. Own the daily operation: plan and allocate workforce capacity, produce quality reporting, measure productivity and efficiency, and drive quality control policies.
- Analyze quality trends. Identify, root-cause, and elevate defect patterns that delivery teams can take action on.
- Build the future of QC. Help decide and lead what gets built next to continue to scale and optimize quality operations.
Requirements:
- A Bachelor’s degree in Computer Science, Engineering, Operations, or a related field.
- 3+ years leading teams or scaling large operational/technical processes.
- Strong analytical and problem-solving skills (particularly in SQL) with attention to detail.
- Experience building systems, processes, and teams across multiple customer segments or product lines.
- A hands-on background in product management, operations management, program management, or top-tier management consulting.
- Proven experience taking initiative in cross-functional technical environments.
Nice to haves:
- Master’s degree in Computer Science, Engineering, Operations, or a related field.
- Experience in AI/ML services, data annotation, or model evaluation.
- Experience in a fast-growing, less-structured startup environment.
- Experience building teams from the ground up.
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity-based compensation, subject to Board of Director approval.
Benefits include comprehensive health, dental, and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
The base salary range for this full-time position in San Francisco, New York, Seattle is: $134,400-$168,000 USD.