Operations Specialist- Global Fee & Billing, AVP

We are seeking an Operations Specialist- Global Fee & Billing, AVP to join our team at DWS Group in Madrid.

The COO Division is a key enabler for DWS and is integral to the future success of the company by delivering world-class services across a set of key functions.

As our AVP – Global Fee & Billing – Operations Specialist you will:

• Support the end-to-end delivery of Portfolio Services/Global Fee & Billing processes across Trailer Fees, Management Fees, and Billing/invoicing processes, ensuring timely, accurate and controlled operational execution.
• Manage and strengthen daily BAU processes, controls and exception management across Global Fee & Billing functions, including efee calculations, invoice verification and billing oversight.
• Partner closely with Technology, Finance, Coverage, Custodians, and other service providers to ensure high-quality service delivery and effective resolution of operational issues.
• Maintain and enhance operational control frameworks by supporting clear process ownership, accurate documentation, KPI/KRI monitoring, incident management, control execution, audit readiness and timely escalation of potential risks.
• Contribute to the Smart Middle Office agenda by identifying opportunities to simplify and standardise Portfolio Services/Global Fee & Billing workflows, reduce manual intervention, improve operational transparency and embed scalable, resilient and controlled ways of working.
• Apply AI, automation, workflow tooling and data analytics to improve exception management, predictive controls, reconciliation, prioritisation, vendor oversight, operational reporting and management information across Portfolio Services/Global Fee & Billing.
• Translate operational pain points into practical automation or AI use cases, working with Technology, transformation partners and operational SMEs to shape solutions that are controlled, scalable, measurable and aligned to business priorities.
• Support operational readiness for market changes, regulatory developments, new products, migrations, vendor changes and platform enhancements, ensuring Portfolio Services/Global Fee & Billing processes remain stable, well-governed and fit for future business needs.

We are looking for:

• Bachelor’s degree or equivalent professional experience.
• 5+ years of experience in financial services operations, ideally with strong exposure to Portfolio Services, Middle Office, Investment Operations or related asset management functions.
• Strong understanding of Asset Management Fee & Billing activities (Management Fee, Trailer Fee, Billing, Invoicing)
• Good knowledge of investment products, financial instruments and operational processes across the asset management value chain, including their impact on funds, portfolios, clients, counterparties and external service providers.
• Hands-on experience with operational event processing, exception management, fee or invoice oversight processes would be highly beneficial.
• Proven ability to investigate complex operational issues, perform root-cause analysis, coordinate remediation and drive sustainable resolution across teams, regions and service providers.
• Comfortably operating in a global, matrix environment, communicating clearly, influencing stakeholders and building strong partnerships with Technology, Finance, Coverage, custodians, vendors and other third parties.
• Strong understanding of operational risk, controls, governance, audit readiness, regulatory obligations and the importance of robust process ownership within a controlled Operations environment.
• Experience with investment operations platforms, fee and billing platforms, workflow tools or similar operations technology is a plus.
• Strong analytical skillset, practical data analysis techniques and the ability to translate operational data into meaningful insights, controls and management information.
• Practical understanding of AI, automation and data analytics concepts, with the ability to identify meaningful use cases in an Operations environment and partner with Technology to deliver them responsibly.
• Experience with process automation, workflow design, digital tooling, Python, Power Automate, SQL, data visualisation tools or similar technologies would be highly beneficial.
• Ability to influence stakeholders and drive outcomes across a matrix, global organization.
• Proactive approach to identifying control gaps and improving data quality frameworks.
• Ability to bridge operational subject matter expertise with technology and AI teams, translating business requirements into pragmatic, controlled and measurable solutions.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

What we’ll offer you:

At DWS we’re serious about diversity, equity and creating an inclusive culture where colleagues can be themselves and it’s important to us that you enjoy coming to work - feeling healthy, happy and rewarded. At DWS, you’ll have access to a range of benefits which you can choose from to create a personalised plan unique to your lifestyle.