Senior Customer Value Architect

As a Senior Customer Value Architect at Mixpanel, you will be accountable for adoption, value realization, and account health across a portfolio of existing customers, including complex accounts undergoing platform migration, re-implementation, or major workflow change.

You will own the value case and adoption evidence for your accounts, working alongside an Account Executive, Renewal Manager, and Delivery Engineer. Your goal is to drive customer success and revenue growth.

Responsibilities:

• Own onboarding outcomes and time-to-value for your accounts
• Develop and execute structured change-management plans for migration or re-implementation accounts
• Lead customer enablement and training on Mixpanel's features
• Build and maintain a network of champions and evangelists across the account
• Monitor product usage and account health signals
• Quantify value delivered against baseline and lead Quarterly Business Reviews
• Own day-to-day relationships with technical stakeholders
• Detect churn and health risks early and own value-linked saves
• Mentor CVAs and contribute to team playbooks and best practices

Requirements:

• 6-8+ years of experience in Customer Success, consulting, or a related client-facing capacity
• Demonstrated ownership of structured programs or projects spanning multiple workstreams
• Comfort working directly with data and technical teams
• Track record of executive-level relationship-building and handling ambiguous situations
• Experience building and running structured adoption or value plans
• Hands-on experience with AI or agentic tooling
• Comfort mentoring others and contributing to a growing playbook or practice