Description
We are seeking a People Administrator to join our Colleague Helpline team in Bradford. As a People Administrator, you will provide expert advice and support to help colleagues with all their HR queries, including policies, pay, and benefits. You will offer prompt and accurate responses to queries, aiming for first-time resolution, and guide, coach, and support line managers with more complex queries, escalating where necessary. You will collaborate with shared services teams to manage queries from start to finish.
The role will start as phone line-based support but will evolve to include chat and helpdesk support. You will work across shifts from 7:30 am to 5:30 pm, Monday to Friday, and 9:00 am to 5:00 pm on Saturday and Sunday, including Bank Holidays, for a total of 37.5 hours per week.
We are looking for someone with experience working on a helpline or in a contact centre, knowledge of HR policies and processes, experience using People systems and data, and familiarity with helpdesk tools. Strong communication skills, attention to detail, and the ability to manage multiple queries and meet deadlines in a fast-paced environment are also essential.
In return, we offer a range of benefits, including:
- Generous holiday entitlement
- 15% discount in our supermarkets and convenience stores
- Additional 10% discount card for a friend or family member
- Genuine career progression and development opportunities
- Subsidised staff canteen
- Free parking
- Competitive pension and life assurance
- Healthcare and wellbeing benefits, including Aviva Digital GP
- 'MyPerks' with discounts at high street shops, cinemas, and gyms
- Optional payroll charity donations
- A range of family-friendly policies, including 26 weeks maternity and adoption leave