Description
As an HR Administrator within our Employee Services function, you will provide accurate, efficient and timely HR administrative support to colleagues and external stakeholders.
Your core responsibilities:
- First point of contact for internal staff at Biffa, providing timely query resolution; guidance and interpretation of Company policies.
- Support and education in company procedures and use of operating systems.
- Comply with agreed Standard Operating Processes (SOPs); Service Level Agreements and Key Performance Indicators across all Human Resources administration tasks to ensure optimum efficiency, accuracy and service levels.
- Actively contribute to the continuous improvement of the SOPs to drive efficiency, accuracy and increased service levels to clients of Employee Services.
- End to end management and resolution of client enquiries within an agreed timescale and ensuring client satisfaction.
- Database administration including maintenance of accurate employee information.
Essential Requirements:
- Experience in a HR function.
- Confident with all Microsoft applications including Excel, Word and Outlook.
- Excellent communication skills with the ability to interact with a variety of employees, ranging from operative staff, through to Department Heads and Directors.