Description
Visa's Risk & Security Solutions help clients make better fraud decisions. Solutions built on real-time decisioning, rules engines, ML models, and deep client-specific configuration are never deployed once and left static , they continuously engage with clients to provide incremental value.
This role exists to build and lead the solution layer for Visa's Risk & Security Solutions, transforming and establishing PS as a distinct, strategic function that owns the engagement model end to end.
Key Responsibilities:
- Develop and implement a comprehensive strategy and vision for the Delivery function, defining how the team operates as the solution layer that turns platform capability into client outcomes.
- Build an engagement model that operates continuously, not episodically, and owns outcomes, not just interactions.
- Translate product capability into client solutions through continuous discovery and owning the client relationship during implementation.
- Deliver incrementally against evolving client needs, surfacing product gaps with precision and context in alignment with the product roadmap/implementation plan.
- Close the loop between client reality and roadmap decisions.
- Lead the transformation to a gated delivery lifecycle with formal project charters, standardized methodology, and governance structure.
- Establish RAID governance, formal escalation paths, and PSA tooling across all active implementations.
- Ensure smooth adoption and transition of tooling to MS Dynamics Project Operations.
- Define and enforce a clean PS-to-Customer Success / Managed Services handoff protocol at go-live.
- Lead and develop both people leaders and individual contributors through functional leads across Implementation Consulting, Project Management, and Resource Management.
- Build organizational capability through certification, structured upskilling, and targeted hiring , closing the skills gap across the full lifecycle, from discovery through hypercare.
- Lead executive steering committee engagement for strategic accounts.
- Provide hands-on delivery oversight of key Tier 1 accounts.
- Collaborate tightly across Product, Sales, Engineering, and Client Services, influencing without direct authority.
Requirements:
- 12 or more years of work experience with a bachelor's degree or at least 10 years of work experience with an Advanced Degree.
- Proven people leadership of large, multi-disciplinary teams through functional leads.
- Strong commercial acumen , SOW ownership, pricing strategy, and milestone-based delivery models.
- Demonstrated delivery and process rigor , lifecycle methodology, RAID governance, PSA tooling.
- Exceptional executive client engagement at steering-committee / C-suite level.
- Ability to operate and lead through ambiguity, building structure in a transforming function.
- Strong cross-functional influence in a matrixed environment.
- Working knowledge of SI partner ecosystems.
Salary Range: $180,200 to $316,200 USD per year
Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program