Description
Mastercard is seeking a strategic and entrepreneurial Manager, Services to help drive the ambition of scaling a high-value Services business for Commercial customers in the Latin America & Caribbean region.
The Manager, Product Commercialization - SME Solutions (LAC) will lead the development and execution of the SME Services strategy, helping define and activate a strong go-to-market approach that unlocks new revenue streams, expands monetizable offerings, and strengthens performance discipline across Commercial & New Payment Flows (CNPF).
Key responsibilities:
- Lead the development and execution of the SME Services strategy across LAC, expanding existing offerings and identifying new monetizable opportunities aligned to CNPF priorities.
- Build and execute the go-to-market approach for SME Services, including segmentation, value proposition, packaging, pricing, and channel strategy to drive adoption and revenue growth.
- Partner cross-functionally with Product, Sales, Delivery, Studios, Analytics, and account teams to develop the SME services roadmap, pilot new solutions, and ensure strong post-sale execution and client outcomes.
- Strengthen portfolio performance by embedding governance, codifying best practices, sharing playbooks across regions, and building scaled tools, insights, and automation to improve efficiency and time-to-value.
- Build strong relationships with customers, fintechs, ecosystem partners, and internal stakeholders while representing SME Services through thought leadership, client engagement, and market-facing forums as appropriate.
Qualifications:
- Bachelor’s degree required; an advanced degree is preferred.
- Experience in product commercialization, go-to-market strategy, management consulting, financial services, account management, business strategy, or a related field.
- Demonstrated experience bringing products, services, or value propositions to market across complex, multi-market environments.
- Strong understanding of commercialization, go-to-market execution, and value proposition development.
- Experience in the payments, fintech, or financial-services industry is strongly preferred.
- Experience working with financial institutions, fintechs, commercial payments, or SME-related solutions is an advantage.
- Strong stakeholder-management skills and the ability to influence outcomes without direct authority.
- Strong execution capability, including the ability to create structure, navigate ambiguity, and drive cross-functional initiatives.
- Excellent communication skills with the ability to build compelling commercial narratives.
- Comfortable operating across global, regional, and market teams in a highly matrixed organization.
- Professional fluency in English and Spanish is required. Portuguese is preferred.
- Availability to work from the office three days per week.