Description
We are looking for a HPC Onsite Technical Consultant to join us to provide Hardware support for a large HPC (High Performance Computing) system for a Customer based in Sweden (in Borlänge).
As a Resident Technical Consultant, you will be working as part of a dedicated onsite team to deliver onsite hardware reactive support. The role also requires taking part in a 24/7 on call rotation to ensure compliance with the strict SLA (Service Level Agreement) associated with the support contract.
Responsibilities:
- Diagnosis:
+ Troubleshoot the HW issues (customer or by HPE onsite reported) + Produce accurately documented remediation action plans and technical records + Adopt the methodology and tooling to run the troubleshooting + Elevate and follow up on resolutions to product L2/ L3 support groups and the appropriate management to ensure timely resolution
- Onsite interventions:
+ Carry out the Plan of Action for failed hardware components + Maintain meticulous records of planned maintenance actions and outcomes within case management systems + Monitor the Cooling Distribution Units of the system and act accordingly from stipulated routines
- Spare parts:
+ Follow the spare parts process management for receiving & returns + Monitor the spare parts inventory and act if replenishment is lacking
Education and Experience required:
- Educated to degree level, or equivalent, in a computer science or related discipline
- Minimum of 3-5 years of experience of Computer Systems hardware support
Benefits:
- Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing
- Personal & Professional Development: investment in career goals, whether to become a knowledge expert in the field or apply skills to another division
- Unconditional Inclusion: celebration of individual uniqueness, valued and succeeded varied backgrounds, flexibility to manage work and personal needs