Description
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
The Digital Presales Technology Consultant - Storage with French is a hybrid role that requires you to work on average 2 days per week from an HPE office. As a TecHub Consultant, you will provide technical support and leadership in the creation and delivery of technology solutions designed to meet a customer’s business needs. You will create and maintain effective customer relationships to secure customer satisfaction and provide the deepest level of product- and technology-specific expertise available to customers from anyone in the sales organization in deal pursuit situations.
Key responsibilities:
- Analyze very technical information and communicate it effectively to different kinds of audiences
- Understand and have technical discussions with requestors and customers
- Acquire, maintain, grow, and demonstrate technical knowledge of HPE’s technology and solutions and deepen your expertise within an area of specialization
- Understand customer business requirements from a technical viewpoint and use technical expertise to propose and configure solutions which help customers achieve their business goals
- Participate in complex technical architecture, design, and sizing, by identifying site-specific parameters and constraints that impact the technical solution
- Provide your output within the defined Service Level Agreement (SLA) while properly tracked in our ticketing system
- Professionally manage customer expectations and respond to customer concerns
- Demonstrate technical competence in customer/partner communications
- Able to proactively learn about new products and features, as well as finding new resources
- Take on additional tasks and responsibilities while growing into the role (product lead, coordinator or similar tasks which involve support within and outside of the team)
- Sharing knowledge and experience with peers
- Train and coach new colleagues
- Carry out administrative activities related to mentioned content of work
Requirements:
- Bachelor’s degree in IT or from related technical specialty
- Proven IT background through either job history or education, who can analyze very technical information and communicate it effectively to different kinds of audiences
- 1–3 years of experience in technology industry with focus on technical selling
- Fluent in written and verbal English and French
- Analytical, problem detection and solving skills
- Demonstrate solid technical skills in assigned area of specialization
- Good written and verbal communication skills
- Basic project management skills
- Good business and financial acumen
- Knowledge of effective consultative selling techniques, including active listening, framing, white boarding, storytelling etc.
- MS Office
- Basic knowledge of social media, blogging, and related information sharing technologies
- Knowledge-based and experienced-based industry certifications preferred
Benefits:
- Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
- Investment in your career through specific programs catered to helping you reach any career goals
- Unconditional inclusion and celebration of individual uniqueness