Description
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
The Digital Presales Technology Consultant - Storage role is a hybrid position that requires working on average 2 days per week from an HPE office. As a TecHub Consultant, you will provide technical support and leadership in creating and delivering technology solutions designed to meet customers’ business needs. You will create and maintain effective customer relationships to secure customer satisfaction and provide the deepest level of product- and technology-specific expertise available to customers from anyone in the sales organization in deal pursuit situations.
Key responsibilities:
- Analyze technical information and communicate it effectively to different audiences
- Understand and discuss technical aspects with customers and requestors
- Acquire, maintain, grow, and demonstrate technical knowledge of HPE’s technology and solutions
- Understand customer business requirements and propose solutions to achieve their goals
- Participate in complex technical architecture, design, and sizing
- Provide output within defined Service Level Agreements (SLAs) and track it in the ticketing system
- Manage customer expectations and respond to concerns
- Demonstrate technical competence in customer/partner communications
- Proactively learn about new products and features
- Take on additional tasks and responsibilities
- Share knowledge and experience with peers
- Train and coach new colleagues
Requirements:
- Bachelor’s degree in IT or a related technical specialty
- Proven IT background through job history or education
- 1-3 years of experience in the technology industry with a focus on technical selling
- Fluent in written and verbal English
- Analytical, problem detection, and solving skills
- Solid technical skills in assigned area of specialization
- Good written and verbal communication skills
- Basic project management skills
- Good business and financial acumen
- Knowledge of effective consultative selling techniques
- MS Office
- Basic knowledge of social media, blogging, and related information sharing technologies
Benefits:
- Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
- Investment in career development and growth
- Unconditional inclusion and celebration of individual uniqueness