Description
We are seeking an experienced Senior Performance Manager to join our Strategy and Planning team in Shanghai. As a Senior Performance Manager, you will provide dedicated, forward-thinking, strategic and operational management support to the Head of Performance.
Key aspects of this role:
- Provide business management and operational management support to the Head of Performance and various entity-level activities, driving continuous improvement across the market.
- Ensure operational strategies and initiatives are designed with a strong customer-centric focus, enhancing the overall customer experience while ensuring compliance.
- Lead a team providing business management and performance utility services to Global Business and Global Infrastructures, including financial management, governance and oversight, strategy execution, and branch network management.
- Drive COO project execution of global and regional specific programs in the region, supporting Group COO strategic actions' execution.
- Ensure operational efficiency, continuity, and resilience of internal operations, aligned with the overall Bank strategy.
- Coordinate with relevant teams to track and escalate to the appropriate governance forum.
To be successful in this role, you should:
- Be highly adaptable and able to thrive in a fast-paced and result-oriented environment.
- Possess strong relationship management, senior stakeholder management, interpersonal, and communication skills.
- Have a deep understanding of CIB Banking proposition, the financial services landscape, and competitor developments.
- Be flexible and adaptable in an environment of constantly changing priorities.
- Demonstrate outstanding relationship management and influencing skills.
- Possess outstanding organisational and planning skills.
- Have a strong sense of risk management and compliance.