Description
We are seeking an Assistant General Manager to join our team at Soho House Austin.
As an Assistant General Manager, you will be responsible for supporting all aspects of the business in conjunction with the property General Manager. You will oversee service standards, operational efficiency, member/guest experience, staff retention, and optimal profit.
Main Duties
- Strategic business partner and influential leader who communicates effectively with internal and external stakeholders
- Work closely with General Manager to assess and develop operational goals based on weekly, daily, and quarterly business performance reviews
- Execute action plans on time and budget to support business improvements and focus on optimizing profit, minimizing margins, and promoting exceptional experiences for members, guests, and staff
- Adhere to Soho House & Co company policies for food safety, allergy procedure, and creating an overall safe and inviting space for members, guests, and staff
- Collaborative partner to all leading Head Office business functions to drive effective processes and implement innovative opportunities that efficiently drive sales and staff/member retention
Required Skills/Qualifications
- At least 7-10+ years managing high-volume Food and Beverage (F&B)
- Understand, maintain, and enforce local and government-regulated food safety, risk prevention, fire prevention, and emergency procedures
- Assist with interviewing all new and prospective hires and adhere to P&D policies while positively providing support to the team
- Monitor, assess, report, and develop action items to support service trends, guest/member/staff surveys
- Innovator and influencer with previous experience managing F&B operations that focus on service and providing top-quality experiences through food and drink
- Creative and analytical thinker who encompasses strong business aptitude, driven by results and guest satisfaction
- Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organised, efficient, and detail-oriented
Physical Requirements
- Must be able to seize, grasp, turn, and hold objects with hands
- Must be able to make periodical fast-paced movements
- Must be able to move, pull, push, carry, or lift at least 30 pounds
- Must be able to occasionally kneel, bend, crouch, and climb
Benefits
- Health Care + 401K: Full-time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full-Time Employees have sick days + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change
- Learning & Development: An extensive range of internally and externally run courses are available for all employees
- Cookhouse & House Tonic: Celebrating our passion for food and drink
- Team Events: From fitness sessions to cinema screenings and art classes
- Team Meal: Whilst on duty in our Houses & Restaurants, you will be provided with a substantial meal free of charge