Description
As a Customer Success Technical Leader, you will be a Splunk expert and adept at understanding, adapting, and guiding account teams and customers on how to best use the Splunk Platform.
You will fuel solutions to ensure every customer request makes the deepest impact possible for customers and share best practices with the team.
Responsibilities:
- Skilled and aligned to Splunk Security license products, such as Enterprise Security (ES), security applications like Splunk User Behavior Analytics (UBA), and/or SOAR (Security Orchestration, Automation, and Response)
- Highly skilled and aligned to Splunk’s Core licensed product, such as Enterprise and Cloud
- Strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions
- Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization
- Deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones
- Proactively engaging Technical Success Engineers to review and assess account’s health situation
- Proactively engaging Customer Success Executives on adoption/use case-related work opportunity
- Proactively engage CS/SE Management to ensure priority focus alignment and address risk accounts themes
- Strategic case-based delivery, up to 90 days of assistance
Minimum Qualifications:
- Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development
- Data Management: Experience with integrating and normalising data from diverse sources
- Strong command of Search Processing Language (SPL)
- Strong Splunk architecture, data onboarding, and Splunk Core product feature experience
Preferred Qualifications:
- Cybersecurity Domain: Solid foundation in security operations, forensics, threat hunting, insider threats, and compliance
- Cybersecurity Frameworks: Solid foundation in NIST CSF, CIS, HIPAA, PCI DSS
- Industry Standard Security Certifications: GIAC, CISSP, OSCP or equivalent
- Infrastructure: Understanding of enterprise architecture across on-premise and Cloud environments
- Splunk Certifications/Accreditations: ES Implementation Accreditation and/or SOAR consultant I & II
Soft Skills:
- Trusted technical advisor with the ability to lead assigned tickets and priorities
- Relationship Management - Establish technical credibility with a wide range of internal and customer contacts
- Conflict Resolution - Ability to engage in escalation management
- Influencing/Negotiating - Ability to influence peers, Splunk leadership and customers
- Problem/Need Identification - Demonstrates a deep comprehension of the customers, account team and/or customer’s business strategy
- Mentor/Team Player - Possesses ability to take on mentorship roles
- Communication: Excellent written and oral communication skills