Description
Transform technology into opportunity as a Systems Administrator Tier I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
Job Summary: As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technician joining our team to improve overall customer satisfaction.
Responsibilities:
- Manage the functionality and efficiency of a group of computers running on one or more operating systems.
- Provide IT Service Management functions and first-level troubleshooting to all customers.
- Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations.
- Analyze, diagnose, and isolate failures to hardware.
- Directly replace or coordinate replacement of hardware failures.
- Collect data for proper escalation and resolution by Tier 2/3.
- Perform network management services, including monitoring network device health and status, monitoring network performance and utilization optimization.
- Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc.
- Perform modifications to authorized user lists, user profiles, and file system maintenance.
- Understand all ITSM processes and document work accurately and effectively through the use of a ticketing system.
- Perform visual inspections of hardware and document/report all findings.
- Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines.
- Manage account requests and provide account management responsibilities for personnel on numerous systems.
- Know all functional leads and technicians for all the managed systems by the program.
- Understand local site command and hierarchy.
- Know POC's for systems that the Program does not have responsibility for.
- Interface with customers and government officials.
- Participate in special projects as required.
Requirements:
- Technical Training, Certification(s), or Degree, with 1+ years of experience in a technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
- 1+ years of directly related experience in systems administration and analysis.
- UNIX/LINUX System Administration - Preferred
- Windows System Administration - Preferred
- Shift work (Panama Schedule - 12 hours/day for a total of 7 days over 2-week period)
- Candidate must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE OR CCNA-Security certification. Security+ CE Certification preferred. In addition, candidate must attain the required DoD 8570 Computing Environment (CE) Certification within six (6) months of Hire Date.
Benefits:
- Full-flex work week to own your priorities at work and at home
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays