Description
Leidos is seeking an experienced Field Operations Team Lead to join its Digital Modernization Group in support of the AFNCR ITS mission at Joint Base Anacostia-Bolling (JBAB).
The successful candidate will oversee teams responsible for executing core IT functions, including desktop support, technology refresh initiatives, mobile device management, and routine device fulfillment in support of a user base exceeding 3,000 personnel.
Key responsibilities:
- Guide a team of eight IT professionals, fostering a culture of excellence in customer service while ensuring program service levels are met.
- Apply proven troubleshooting techniques to diagnose and restore functionality for desktops, laptops, network services, and printers in a live production environment.
- Manage a rigorous security process for classified assets across the field ops team.
- Drive the creation of standard operating procedures for tech refresh, routine requirements, and desktop support.
- Interface with broader program teams for support and escalation as needed.
Requirements:
- Bachelor's degree and 8+ years of prior relevant experience or Master's with 6+ years of prior relevant experience.
- Demonstrated experience overseeing multiple teams delivering IT support services.
- Proven ability to manage programs effectively and deliver accurate, timely reports to leadership.
- Current DoD 8140 certification (e.g., Security+ CE or higher).
- Active DoD Secret security clearance (or higher).
- Experience supporting U.S. Government and/or DoD customers.
The salary range for this position is $92,300.00 - $166,850.00.