Description
We are seeking a Network Support Analyst to join our Enterprise SATCOM Gateway Services (ESGS) Operations Support Cell team at Scott AFB, IL. This position directly supports the Defense Information Systems Agency (DISA)-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).
Job Summary: As a Network Support Analyst, you will play a critical role in ensuring the smooth operation of network services for our clients. You will assist with various duties, including creating and updating tickets, monitoring network events, performing IP network support, and troubleshooting SATCOM and IP network issues.
Primary Responsibilities:
- Create and update tickets utilizing DISA ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our clients Baseband, IF and RF communications.
- Monitor network events and element management failures in real-time on a 24x7x365 basis.
- Perform IP network support to include configuration of routers, switches, firewalls and voice equipment.
- Perform IP satellite modem support to include configuration and issue of option/boot/RSP files.
- Remotely access and de-access customers into the IP/SATCOM networks.
- Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
- Verify equipment is operating in the baseline configuration.
- Remotely provide global equipment configurations at DoD SATCOM Gateways utilizing the Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).
Basic Qualifications:
- Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
- Ability to work in a 24/7 operations environment.
- Moderate experience with one or more of the following: Utilization of SAA/GAAs as a source documentation for network configuration.
- Moderate understanding and experience with the operation and configuration of MILSATCOM encryption devices.
- Moderate understanding and experience with Satellite Communications (SATCOM) architecture and signal flow.
- Currently possess an active Secret security clearance.
- Ability to manage IP over SATCOM networks using iDirect/Linkway/EBEM or equivalent FM-TDMA hubs.
Required Education and Experience:
- High school diploma and 2-4 years of experience.
Benefits: No benefits information provided.
Pay Range: $48,100.00 - $86,950.00