Description
The Leidos Digital Modernization Sector is seeking an Installation Technician and Jr. Data Analyst to support a large enterprise IT contract for the DoD/IC as part of the Infrastructure Services Enterprise Operations (ISEO) Program.
The role involves supporting end-user technology refresh and system sustainment activities, including installation and support of existing and new hardware, software, and system configurations. The position requires collaboration in a team environment to meet mission needs and ensure full functionality of customer capabilities.
Primary Tasks
- Perform installation, configuration, decommissioning, and support of customer end-user devices, including desktops, printers, monitors, KVMs, phones, scanners, and related peripherals.
- Deploy new hardware and software and perform upgrades to existing systems while ensuring thorough cable management and minimal disruption to business operations.
- Confirm required security posture of all network and endpoint equipment in accordance with DoD and local command mandates, updates, IOS upgrades, and other security requirements.
- Prepare and maintain technical, operational, and procedural documentation related to systems installation, operations, and security.
- Support the coordination and scheduling of installation activities to support mission requirements without interrupting customer workflows.
- Work together with technical teams, customers, and Leidos program and project managers to achieve project and program objectives.
- Support the collection, cleaning, validation and analysis of data from multiple sources to ensure accuracy, consistency, and completeness.
- Assist data scientist, identify trends, patterns, and insights to support business and operational decision-making.
- Develop, maintain, and automate reports, dashboards, and visualizations using tools such as Excel, SQL, Power BI, Tableau, or similar platforms.
- Prepare data summaries, metrics, and ad hoc analyses in support of senior analysts and stakeholders.
- Perform basic statistical analysis and data quality checks to support reliable reporting.
- Document data sources, definitions, methodologies, and standard operating procedures.
- Collaborate with cross-functional teams to understand data requirements and align analytical outputs with business objectives.
- Ensure data integrity and compliance with data governance, security, and privacy policies.
- Identify and implement improvements to data collection, reporting processes, and analytical workflows.
Basic Qualifications
- Familiarity with IT Service Management (ITSM) tools, including ServiceNow and Remedy.
- Basic knowledge and understanding of PC and network communications hardware and software in an enterprise environment.
- Knowledge of IT and network security best practices, protocols, and principles.
- Basic to intermediate technical skills in scripting, programming, or development tools such as HTML, Python, JavaScript, Java, SQL, PowerShell, and Visual Studio.
- Ability to work independently, effectively manage time, prioritize tasks, and provide accurate reporting.
- Strong verbal and written communication skills to interface with various levels of personnel, managers, customers, and technical team members.
- Established teamwork skills with the ability to collaborate across multiple technical and organizational areas.
- Familiarity with data analytics, statistics, computer science and business.
- Foundational knowledge of data analysis concepts, including data cleaning, validation, and basic statistical methods.
- Proficient with Microsoft Excel, including formulas, pivot tables, and basic data visualization.
- Basic experience with SQL for querying and manipulating datasets.
- Ability to interpret data and present findings in a clear and meaningful manner.
- Analytical, problem-solving, and attention-to-detail skills.
- Willingness to learn new tools, technologies, and analytical techniques.
Education
- Candidate must have a Bachelor's degree with 4 years of relevant experience, Master’s degree with 2 years, Associate's with 6 years, or High School Diploma with 8 years.
Certifications
- Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher).
Clearance:
- Due to the nature of the government contracts we support, US Citizenship is required.
- Active TS/SCI with Polygraph required for Position OR TS/SCI and willingness to obtain and maintain a polygraph.
Travel:
- Potentially up to 25% worldwide, majority in continental U.S.
Pay Range:
$73,450.00 - $132,775.00