Description
The AGUN program requires expert technical and professional support to sustain the Army's global wide area network and security infrastructure.
You will support network migration, operations, and maintenance activities while ensuring the availability, performance, and security of the Army's enterprise network.
Primary Responsibilities
- Support 24x7x365 AGUN operations and provide updates to the Global Cyber Center (GCC)
- Execute standard network policy and configuration changes
- Manage, triage, track, and update workflows and service tickets within JIRA Service Desk and other IT Service Management (ITSM) ticketing platforms
- Provide situational awareness and status updates regarding ticket resolution and operational activities
- Escalate incidents and service requests to higher-tier support teams when required
- Collaborate with stakeholders and technical teams to perform legacy environment discovery and assess current capabilities
- Provide Tier II operational support for the Army's global network infrastructure
- Analyze network performance and identify optimization strategies
- Assist in troubleshooting and resolving complex network issues
- Support network migration, integration, and operational sustainment activities
Basic Qualifications
- Bachelor's degree with 2+ years of relevant experience
- Active DoD IAT Level II certification (e.g., Security+)
- Demonstrated experience supporting Cisco SD-WAN environments
- Knowledge of Software Defined Networking (SDN) concepts and technologies
- Experience with virtualization technologies, including VMware
- Experience supporting Red Hat Enterprise Linux environments
- Hands-on experience with InfoVista network performance management tools
- Experience working with various network technologies
- Strong understanding of networking concepts, protocols, and technologies
- Demonstrated ability to troubleshoot and resolve complex network issues
- Strong written and verbal communication skills
Preferred Qualifications
- Cisco Certified Network Professional (CCNP) certification or equivalent
- Experience with Linux shell scripting
- Experience with GitLab source control and CI/CD pipeline development
- Experience using JIRA and Confluence
- Experience with NetSecOps technologies
- Experience with Network Performance Management solutions
- Experience designing, optimizing, and supporting complex geographically dispersed enterprise networks
- Knowledge of U.S. Army network security requirements and enterprise network infrastructure operations
Pay Range: $59,150.00 - $106,925.00