Description
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive.
As a Regional Defence Technician, you will work without immediate supervision or direction, undertaking the full range of challenging end-to-end advanced activation and assurance functions, aligned to our current and future technology products and services.
Your key responsibilities and major tasks include:
- Proactively seeking opportunities to support the regional defence team
- Working on customers' ICT environments, including Defence's Juniper ICT network, wireless technology, Skype for Business voice, video conferencing, and passive infrastructure (fibre and copper)
- Managing workload within the customer's services management tool to meet SLAs
- Resolving incidents within SLAs, working individually or with other teams
- Delivering service requests that meet customers' requirements within SLAs
- Updating documentation during changes, such as cable solve or MDF record books
- Maintaining and reporting the security of the ICT environment
- Providing weekly reporting or escalation to the Delivery Manager
- Providing input into and maintaining technical and procedural documentation
To be successful in this role, you will need:
- A minimum of NV1 AGSVA security clearance
- High degree of customer management skills
- Knowledge of data networks, such as Juniper
- Experience in voice technology, IP and analogue SFB
- Experience with passive ICT copper and fibre
- Highly skilled in Microsoft Project, Word, Excel, PowerPoint, Visio
- Expert communication and presentation skills
- Excellent negotiation skills
- Proven ability to manage conflicting demands
- Experience acting in a Program Manager capacity (desirable)
- Broad knowledge of commercial, technical, and legal issues (desirable)
- Construction industry exposure through project management (desirable)
We offer:
- Performance-related pay
- Access to thousands of learning programs
- Global presence across 22 countries
- Purchased annual leave scheme
- Additional Telstra day off
- Additional 30% off Telstra products and services
- Toolkit provided (laptop, mobile phone, and plan paid for)