Description
Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
As a Help Desk Technician I, you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Technician I joining our team to:
- Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routing issues.
- Responds to inquiries received through phone, mail and/or face-to-face contact by following standard scripts and procedures.
- Capable of using a computer system to track questions and answers, as well as enter orders.
- Provide technical audiovisual, multi-media, and video support services for meetings, conferences, training sessions, and other events.
- Assist in the setup, installation, testing, operation, and maintenance of equipment for audio and video conferencing and teleconferencing meeting needs.
- Assist with audio visual system deployments including hardware and software configuration.
- Conducts sound, visual, and performance quality checks on AV equipment.
- Assist in operating sound and visual equipment during live events.
- Performs maintenance actions including inspections, service contracts, and upgrades.
- Monitors VTC equipment and system performance to ensure satisfactory operation.
- Troubleshoots hardware, software, infrastructure and Enterprise problems.
- Install video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems.
- Provides technical assistance and training to users.
- Participates in special projects as required.
- May provide guidance and work leadership to less-experienced staff members.
Position Requirements
- 1+ years of related customer support, call center or help desk experience.
- Provide weekend and holidays coverage as needed.
- Requires a High School Diploma or GED. Associates Degree preferred.
- ITIL Foundation Certified (Preferred).
- HDI CSR Certified (Preferred).
- Must be able to obtain/retain an FAA PIV badge (Mandatory).
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays