Description
This role is responsible for overseeing the evaluation, auditing, and optimization of existing software systems, processes, and vendors to improve efficiency.
The role meticulously documents defects, maintains program integrity, and ensures a well-equipped workspace.
The role initiates process optimizations, reviews requirements for accuracy, and coordinates departmental work.
The role also leads complex tasks, troubleshoots problems proactively, and provides guidance to enhance organisational performance.
Responsibilities
- Evaluates existing software systems, processes, procedures, and vendors, and performs audits, as required, for identifying areas for improvement and optimization.
- Documents defects using a bug tracking system and reports defects to the test lead, ensuring robust product quality.
- Takes charge of implementing standard application maintenance and ensuring program integrity.
- Initiates requests for required equipment, parts, and supplies, maintaining a well-equipped and functional workspace.
- Implements process optimizations to meet industry standards and requirements, continually seeking ways to enhance efficiency.
- Reviews user and technical requirements for completeness and clarity, ensuring accurate development.
- Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes.
- Leads and assigns responsibilities for complex requests, contributing innovative concepts, and implementing changes for process improvement.
- Proactively monitors and troubleshoots complex problems, collaborating with exempt-level employees to develop recommendations.
- Analyses tasks, collaborates with internal partners, and provides mentoring and guidance to lower-level roles, aiming to enhance organisational performance.
Education & Experience Recommended
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 8+ years of related work experience, preferably in software testing, software documentation, or a related field.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 13 paid holidays
- 15 days paid time off ( US benefits overview )
The pay range for this position is $29 to $43 USD per hour.