Customer Business Operations Specialist

NVIDIA's Japan Sales Operations team is seeking a seasoned and strategic Customer Business Operations Specialist. You will manage the entire order lifecycle, from forecast management to delivery and post-shipment support, for a strategic direct customer.

Responsibilities:

• Own the complete order and supply management for a strategic direct customer
• Process purchase orders and coordinate booking and delivery with internal teams
• Manage schedule changes and track weekly forecast against supply commitments
• Proactively resolve delays, pull-ins, and push-outs with operations and demand planning teams
• Handle finance-related operations, including monthly payment confirmation, accounts receivable reconciliation, credit limit management, and rebate tracking
• Develop and maintain customer-facing and compliance documents
• Assist with RMA processes from start to finish
• Work alongside sales, finance, operations, and global teams to facilitate flawless delivery

Requirements:

• Strong analytical skills
• Excellent communication skills in both Japanese and English, written and verbal
• Demonstrated capability to collaborate across departments
• Experience in direct customer-facing operations roles
• Passion for improving processes and driving operational excellence
• Bachelor's degree in Business, Supply Chain, or a related field
• More than 3 years of experience in customer operations, supply chain operations, or order management
• Practical experience with order-to-delivery workflows
• Experience with an ERP or order management system
• Flexibility is essential in this role

Benefits:

• Highly competitive salaries
• Comprehensive benefits package
• Learn more at www.nvidiabenefits.com/