Description
WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms.
As a Creator Operations Strategist, you will support WEBTOON's efforts to grow and manage relationships with its creator community who have partnerships with external businesses.
Responsibilities
Creator Relationship Management
- Manage an assigned portfolio of WEBTOON creators, serving as a trusted point of contact throughout their creator lifecycle.
- Build strong, long-term relationships by understanding creators' individual goals, needs, challenges, and business priorities.
- Support creators through onboarding, ongoing relationship management, development opportunities, and offboarding.
- Proactively identify creator concerns, opportunities, and retention risks and coordinate with internal teams to address them.
- Help creators navigate opportunities across WEBTOON's broader IP ecosystem, including entertainment, publishing, licensing, and merchandise.
Creator Operations & Strategy
- Own day-to-day operational processes that support creators and the broader Creator Management team.
- Coordinate creator communications, newsletters, surveys, office hours, training opportunities, and other creator-facing initiatives.
- Maintain accurate creator records, databases, workflows, and documentation across internal systems.
- Identify operational gaps and develop solutions that improve efficiency, consistency, and the overall creator experience.
- Use creator performance, engagement, retention, and other relevant metrics to identify trends, opportunities, and areas requiring attention.
- Support creator segmentation, prioritization, and performance frameworks, translating insights into actionable recommendations.
Cross-Functional Collaboration
- Partner closely with Entertainment, Publishing, Consumer Goods, Content, Finance, Legal, Rights Management, Marketing, and other internal teams to support creator needs and opportunities.
- Facilitate clear communication and alignment between creators and internal stakeholders.
- Track ongoing creator opportunities and projects to ensure appropriate visibility, follow-up, and support.
- Represent Creator Management in cross-functional projects and initiatives where creator expertise and perspective are required.
AI & Innovation
- Leverage AI tools and emerging technologies to improve Creator Management workflows, research, communication, reporting, and operational efficiency.
- Identify opportunities to automate or streamline repetitive processes while maintaining appropriate human oversight and creator-focused judgment.
- Stay informed on developments across the creator economy, AI, digital media, and emerging creator tools and platforms.
Requirements
- 3–5+ years of experience in the creator economy, digital media, entertainment, publishing, talent management, partnerships, or a related field.
- Demonstrated experience managing relationships with creators, talent, partners, clients, or other external stakeholders.
- Strong understanding of the creator economy and the evolving business models, opportunities, and challenges facing digital creators.
- Exceptional communication, relationship-building, organizational, and project management skills.
- Strong data literacy and comfort using metrics and insights to inform decisions.
- Demonstrated ability to identify problems, develop solutions, and proactively improve processes.
- Strong empathy, judgment, and interpersonal skills, particularly when navigating sensitive creator concerns or complex situations.
- Comfortable working cross-functionally in a fast-paced environment and managing multiple priorities simultaneously.
- Interest in and practical experience with AI tools, including using AI to improve productivity, research, analysis, communication, and workflows.
- Genuine passion for creators, storytelling, digital content, and the broader creator ecosystem.
Nice to Have
- Experience working directly with webcomic, comic, YouTube, social media, gaming, or other digital creators.
- Experience in creator/talent management, entertainment development, publishing, licensing, or IP management.
- Experience developing or improving creator-facing programs, processes, or communications.
- Experience with tools such as Airtable, Zendesk, CRM platforms, or similar operational systems.
- Demonstrated ability to use AI and emerging technology to meaningfully improve business workflows.
Benefits
- Career development
- Health benefits, including vision and dental
- Generous PTO and Parental Leave Top-up
- 401K Contributions
- Commuter Benefits
- Global WEBTOON and LINE FRIENDS discount program
- Winter break shutdown