Description
We are looking for a strategic and collaborative Director of Business Operations to lead the business operations functions of our growing business in the Americas region.
This is a high-impact leadership role responsible for ensuring our operating model functions effectively, enabling the business to scale with confidence and clarity.
You will act as a key partner to the SVP of the Americas supporting the execution of strategy and serving as a trusted advisor to translate vision into operational delivery.
Essential Responsibilities:
- Establish overall business or technical strategy for the business operations of aligned organization.
- Influence decisions as an advisor or counsel to business leadership.
- Drive strategic objectives and ensure resources are effectively allocated.
- Provide oversight and support for planning and management of financial, budget, and headcount targets.
- Act as a liaison between business leadership, staff, and other key partners.
- Optimize workflows and drive process improvements to enhance organizational performance.
- Drive and monitor Objectives and Key Results (OKRs) to address gaps in business and operations.
Additional Responsibilities & Preferred Qualifications:
- Support the SVP of Americas in overarching topics such as strategy formulation and priority setting for the business.
- Partner with segment leads across Enterprise, SMB and Consumer to provide insights and support, enabling growth, market responsiveness, and improved customer experience.
- Leverage data and business intelligence to drive informed decisions, identify risks and opportunities, and support executive-level planning.
- Develop and implement strategic plans and initiatives to improve business processes and drive growth.
- Identify and implement operational efficiencies to increase productivity and reduce costs.
- Define and leverage key metrics to monitor performance, identify issues, and support outcome-driven decision making across each business line (merchant and consumer).
- Own and lead the operating rhythms of the region, including operating reviews and performance reviews.
- Ensure consistency, insight, and accountability across all review cadences.
- Ensure the markets operating model is functioning effectively, aligning teams, systems, and resources to support strategic goals.
- Drive strong collaboration between Product, Marketing, Finance, Analytics and Revenue Operations functions to ensure alignment and operational execution of initiatives.
- Analyze market trends and customer needs to identify opportunities for innovation and improvement.
- Stay updated on industry trends and changes in the e-commerce landscape to inform business strategies.
- Manage budgets and resource allocation to support the Americas region.
Requirements:
- 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
- 8+ years in senior business operations or general management roles, ideally within fast-growing tech environments.
- Experience in management consulting, e-commerce, digital transformation or business model transformation is a plus.
- Analytical understanding – gets the numbers, interprets them, knows how to structure analytics.
- Strong business acumen about developments in the FinTech markets as well as thorough understanding of B2B and B2C digital business models.
- Demonstrated experience in managing complex operating models, initiatives end to end and cross-functional collaboration.
- Clear and confident communicator, with a proven ability to provide clarity to stakeholders at all levels, particularly in high-paced or ambiguous situations.
- Strong commercial acumen with the ability to support go-to-market teams with operational insights, challenging norms and initiating recommendations for change.
- Adept at using data and reporting tools (e.g., Tableau, Looker, Salesforce) to drive decision-making.
- Ability to work in a matrix organization – work with peers, manage upwards and downwards with an empathic leadership style.
- Proven ability to lead teams and drive alignment in dynamic, high-change environments.
- Very strong communication and networking skills.
- Excellent written and spoken English.
Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. We offer comprehensive, choice-based programs, to support all aspects of personal wellbeing,physical, emotional, and financial,delivering meaningful value where it matters most.
Salary: The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: New York City, New York: ($159,500.00 - $236,500.00 Annually) Chicago, Illinois: ($145,000.00 - $215,050.00 Annually) Austin, Texas: ($145,000.00 - $215,050.00 Annually) San Jose, California: ($159,500.00 - $236,500.00 Annually) Scottsdale, Arizona: ($137,500.00 - $204,050.00 Annually) Omaha, Nebraska: ($137,500.00 - $204,050.00 Annually)