Description
At Zendesk, we're on a mission to power exceptional service for every person on the planet.
As a Commercial Account Executive, you will be a trusted partner helping businesses revolutionise how they engage with their customers and employees using AI-powered CX and EX solutions.
The Impact: What You'll Actually Do
- Drive Growth & Value: Spearhead new customer acquisition and expand existing partnerships across the mid-market Commercial segment in WA & SA.
- Champion AI Innovation: Help business leaders demystify Generative AI, automation, and intelligent workflows, translating complex tech into tangible ROI.
- Build Meaningful Relationships: Connect with VP and C-level decision-makers, navigating consultative, multi-stakeholder sales cycles with empathy and insight.
- Master Your Territory: Craft and execute strategic territory plans, using data-driven insights to build a strong, high-converting pipeline.
- Collaborate to Win: Partner closely with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes for our clients.
Who You Are (Skills & Mindset)
- B2B SaaS Sales Experience: Proven track record in B2B SaaS sales (ideally mid-market or complex deal cycles) with a history of hitting or exceeding your goals.
- Consultative Approach: Outstanding communication, negotiation, and presentation skills, you know how to ask the right questions and build trust with senior leaders.
- AI & Tech Enthusiasm: A genuine interest in how AI is transforming customer experience, with the ability to explain value clearly to non-technical audiences.
- Ownership & Curiosity: An entrepreneurial spirit, proactive problem-solving skills, and a desire to continuously learn and grow.
- Flexibility: Willingness to travel to customer sites within WA/SA as needed to build strong local relationships.
Bonus Points:
- Tools like Salesforce, Clari, Gong, or analytics platforms (Tableau/Looker).
- Prior experience in the Customer Experience (CX) or Employee Experience (EX) software space.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.