Business Operations Manager

We are seeking a Business Operations Manager to support GDIT's Department of Veterans Affairs (VA) Conversion Services (CS) contract. The successful candidate will focus on improving response time to Veteran benefit requests through the digitization of Veteran records.

Key Responsibilities:

• Lead a team of PMO professionals in coordinating the successful completion of PMO tasks
• Implement and document robust processes and guidance for business processes both internal to GDIT and external facing to the Customer and subcontractor partners
• Engage with the Customer through VA e-mail and Teams to provide meaningful support and responses to inquiries
• Deliver regular presentations to senior leadership, effectively communicating operational performance, insights, and strategic recommendations
• Coordinate the routine review and identification of program risks through maintenance and dissemination of the program Risk Register, facilitating monthly Risk Meetings with the Customer
• Support action item management through ensuring maintenance and routine review/update of program Action Item tracker
• Capture and report on quantity-based performance metrics used to track core project functions for status reporting and invoicing
• Provide oversight for all subcontract actions, (GDIT) supply chain purchases, hiring and VA on-boarding activities, and administrative travel tracking tasks
• Utilize professional judgement, critical thinking skills, and research to improve project processes and resolve issues affecting project performance, utilizing continuous process improvement and implementing lessons learned where applicable
• Manage contract deliverables to ensure high quality and on-time submissions
• Work with the Deputy Program Manager to utilize GDIT enterprise data management systems and tools (OBIEE, AP Web Query, KOFAX Markview, SC360, BPM, Concur) in creating an integrated tracker for full life cycle of program finances at the prime and subcontractor levels

Requirements:

• Bachelor's degree in business or a related field or an equivalent combination of education and experience
• 5 + years of progressive experience supporting project or program management roles where program information must be collected, aggregated, analyzed and presented in graphically, textually, and verbally
• Proficient in leveraging AI tools and automation technologies to improve operational efficiency and streamline workflows; project or program finance, scheduling, staffing, security/access procedures, meeting facilitation, Customer interaction, status reporting, deliverables, subcontracting, bill of materials, and/or travel management; experience with Federal Government contracting, with knowledge of Federal Acquisition Regulations (FAR); experience managing a team responsible for PMO or finance-related tasking; Must have moderate Microsoft Excel skills to include proficiency in data management (sorting, filtering, performing matches and lookups), utilizing a range of formula functions, creating and using pivot tables, and creating charts and graphs; Proficiency with enterprise data management systems (Oracle/OBIEE, AP WebQuery, KOFAX Markview, SC360, BPM and/or Concur); Demonstrated experience supporting a Government entity, with knowledge of the proper workflows for prime contract modifications, subcontract modifications, and de-obligations; Demonstrated experience building and maintaining EAC calculations

Benefits:

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay and paid time off
• Full flex work weeks where possible
• Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period for eligible employees
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance