Description
Leidos is seeking a Computer Support Specialist to join our team at the Pentagon in Arlington, VA. In this role, you will support end-user hardware, asset and configuration management, and secure communications systems, playing a crucial part in maintaining reliable IT infrastructure and providing technical support to mission-critical operations.
Primary Responsibilities
- Install, configure, and maintain hardware and software within desktop computing environments, including thick client workstations, thin clients, VoIP phones, and video teleconferencing systems.
- Perform network switch patching and configuration.
- Ensure security patches are current and successfully applied.
- Develop test specifications and procedures.
- Assist with the design, engineering, installation, configuration, accreditation, and scheduling of voice and video communication systems.
- Support asset management activities, including inventory, relocation, repair, removal, and destruction of equipment.
- Troubleshoot and resolve technical issues while responding to emergent support requirements in an effective and timely manner.
- Deliver training to rotating military personnel on system configuration, hardware repair, and secure audio and video communications to enhance technical proficiency.
Required Qualifications
- Bachelor's degree with 1+ year of experience, Associate degree with 3+ years of experience, or a High school diploma/GED with 5+ years of experience.
- Active TS/SCI clearance in DISS and required program access.
- One of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, BICSI ITS Installer 2 (Fiber Optic) certification within six months of hire, CISSP, CASP.
- Experience supporting Windows, Linux, and Unix-based infrastructure.
- Experience using ServiceNow Action Request System or an equivalent ticketing system.
- Proficiency with Microsoft business tools.
- Familiarity with Microsoft System Center Configuration Manager (SCCM).
- Excellent oral and written communication skills.