Description
About the Role
As a Wolt Market Area Manager in Athens, Greece, you will lead a team of 6-8 Store Managers and Store Team Leads, overseeing a world-class grocery delivery operation. Your main focus areas will be safety, quality, customer experience, and productivity.
Responsibilities
- Manage end-to-end store operations, from fulfillment to delivery, for a group of stores.
- Continuously improve operations, focusing on safety, quality, customer experience, and productivity.
- Lead and motivate a team of store leaders and associates, as well as hire and train new store leaders.
- Provide day-to-day leadership and guidance to optimize store operations and ensure operational excellence.
- Drive the creation of shift schedules, quality initiatives, and process changes to support store leaders in meeting business targets.
- Review demand forecasts and determine productivity requirements to meet store and country objectives.
- Collaborate with the Operations Manager and other team members to develop optimal store operations in Greece.
Requirements
- Experience in operations management in retail, distribution, or platform economy environments.
- Strong analytical skills, with Excel being a strong recommendation.
- Experience leading teams in stores or similar fields.
- Full professional proficiency in English and Greek.
- Ability to think and act quickly, with attention to detail.
- Hands-on, proactive, practical, and pragmatic attitude with resilience to change.
Benefits and Culture
Wolt offers a diverse and inclusive work environment across 32 countries, with a focus on growth, empowerment, and community building. The company prioritizes diversity, equity, and inclusion, striving to create a welcoming space for employees from all backgrounds.