Description
The Senior Manager, End User Compute (EUC) Asset Management role defines and leads LSEG's global end-user hardware lifecycle strategy along with related operations and services.
The role is accountable for the end-to-end lifecycle of our End User Computing (EUC) estate, comprising of laptops, MacBooks, monitors, peripherals and mobile devices, including governance, financial management and operational and service performance.
The successful candidate will use data-driven decision-making to drive operational efficiency, regulatory compliance, audit readiness and sustainability initiatives across our estate of more than 30,000 laptops.
Leadership & Team Management
- Lead and develop global Request Fulfilment and Asset Management teams.
- Drive the strategy and direction of our end-user hardware lifecycle services.
- Establish team objectives, performance measures and operational governance.
- Build positive relationships and collaborate with teams across LSEG.
End User Hardware Lifecycle Management
- Own and run the complete lifecycle of our assets, including procurement management, inventory maintenance and stock optimisation, hardware refresh strategy and execution, retirement, recovery and secure disposal processes, and global device catalogue ownership and governance.
Hardware Asset Management (HAM)
- Define the HAM framework and establish HAM policies, standards and controls.
- Own HAM data structures and governance requirements.
- Ensure accuracy, completeness and consistency of asset data.
- Drive reporting and insight generation from asset management systems.
Financial Planning & Budget Management
- Operate financial planning and activity for end-user hardware and associated programmes.
- Forecast demand based on joiners, leavers, refresh schedules, inventory levels and business initiatives.
- Track budget performance and forecast variances throughout the year.
Process Ownership & Governance
- Own and maintain EUC policies and operational processes, including asset verification and audit controls, ensuring global device availability, along with stock management, audits and reconciliation.
Service Ownership and Operational Performance
- Define the service strategy, roadmap, and operating model.
- Establish and maintain service descriptions, service boundaries, ownership models and operational responsibilities.
Reporting & Analytics
- Provide comprehensive reporting to partners, including HAM compliance reporting, Power BI dashboards and management reporting, device age and refresh analytics, global stockroom performance and inventory reporting.
Sustainability & Environmental Governance
- Lead sustainability initiatives relating to end-user technology assets.
- Develop processes that improve environmental performance and reduce waste.
Joiner & Leaver Services
- Govern joiner and leaver processes across all regions.
- Lead asset recovery programmes and reconciliation activities.
Vendor & Supplier Management
- Maintain strategic relationships with key technology and service providers.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.