Description
We are seeking a Business Process Manager - Six Sigma Black Belt to join our team in Heredia, Costa Rica. As a Business Process Manager, you will provide a DMAIC-based approach to projects to drive business value for the company. You will lead focused, collaborative, cross-functional deep-dive workshops for high-priority initiatives and bring a process and data-driven approach to support the organization's goals.
Responsibilities:
- Provide DMAIC-based approach to projects to drive business value for the company
- Lead focused, collaborative, cross-functional deep-dive workshops for high-priority initiatives
- Bring a process and data-driven approach to support the organization's goals
- Lead and project manage large cross-functional initiatives to improve operational excellence, customer experience, and quality
- Lead postmortem (lessons learned) activities for critical escalations and field issues
- Analyze and summarize findings from studies for decision-making purposes
- Provide Yellow Belt and Green Belt training to potential candidates
- Drive sustainable change through the organization through collaboration and cross-functional work
Requirements:
- Six Sigma Black Belt certification with 5 years of experience leading Six Sigma projects
- Proficiency with statistical techniques, flow charting, business analysis, and experience in engineering, supply chain, and customer success/services environment in the technology industry
- Proficient in using statistical software like Minitab, SAS, Stata, R, etc.
- Knowledge of Python to extract and manipulate data sets to perform complex data analysis is a plus
- Prior experience working in an outsourced supply chain environment with contract manufacturers
- Prior experience working and/or incorporating Six Sigma techniques and methodologies into the normal way of doing things
- Strong communication skills to manage cross-functional teams and stakeholders across the globe
- Ability to enable the organization to become more self-sufficient and self-sustaining in process improvement endeavors
- Ability to influence peer groups and senior executives, and work with globally distributed teams and functions
Benefits:
- Comprehensive suite of benefits that support physical, financial, and emotional well-being
- Investment in your career through personal and professional development programs
- Unconditional inclusion and celebration of individual uniqueness