Description
We are seeking an experienced Connectivity Partner Manager to own the health and growth of our network of connectivity providers, including channel managers, property management systems (PMS), central reservation systems (CRS) and other integration partners.
The ideal candidate is a technical expert with strong project management experience, analytical acumen, and excellent communication skills.
Responsibilities:
- Own end-to-end connection performance across a network of connectivity partners, delivering day-to-day support through scaled programs.
- Build deep knowledge of technical integrations across PMS, CRS and Channel Managers, to provide targeted partner support.
- Use data to identify strategic opportunities and drive growth.
- Own scaled communications to all partners on feature updates, mandatory API changes, and deprecations, with clear timelines and next steps.
- Educate partners on product updates and share partner feedback with internal stakeholders.
- Troubleshoot partner technical issues to ensure performance.
- Develop and maintain technical partner resources that support field teams to self-serve.
- Represent Airbnb at external meetings and industry events, engaging with connectivity and hotel partners.
- Work with your team to design and manage projects that support the commercial goals of Airbnb and our hotel and connectivity partners.
Requirements:
- 6+ years of experience in a Connectivity Partner Manager or Technical Partner Manager role within a global technology or hospitality tech company.
- Strong understanding of hospitality/travel software; PMS, CRS, Channel Managers.
- Proficiency in SQL, Looker and Excel.
- Tableau, Asana, Jira and Salesforce experience preferred.
- Solid technical troubleshooting skills and project management experience.
- Excellent communication and presentation abilities, with confidence in engaging clients across multiple channels with stakeholders at various levels.
- Effective time management and ability to prioritize in a fast-paced environment.
- Strong quantitative skills with a proven ability to leverage data in decision-making.
- Adaptability to shifting priorities, projects, and deadlines.
- Passion for Airbnb, travel, and the sharing economy,being an Airbnb host is a plus.
Benefits:
- The base pay range is $111,000-$123,000 USD.
- This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.