Description
We are seeking an experienced Senior Loss Adjuster to join our specialist team, managing a diverse portfolio of High Net Worth, Major Loss, and complex property claims. As a Senior Loss Adjuster, you will play a pivotal role in guiding policyholders through difficult circumstances, delivering exceptional service while providing expert technical advice to clients, brokers, and insurers.
Key Responsibilities
- Manage a portfolio of High Net Worth, Major Loss, and complex property claims.
- Deliver market-leading customer service aligned to demanding client expectations.
- Conduct investigations, site visits, and assessments to determine cause, extent, and value of losses.
- Produce high-quality reports and technical recommendations for insurers and clients.
- Maintain regular communication with policyholders, brokers, insurers, and other stakeholders throughout the claims journey.
- Ensure all claims are progressed efficiently and in line with service level agreements and performance targets.
- Build strong relationships with clients and brokers to support long-term partnerships and business growth.
- Work collaboratively with colleagues and specialist suppliers to achieve the best possible outcomes.
- Identify opportunities to utilise wider Davies Group services for the benefit of customers and clients.
- Participate in a one week in three out-of-hours on-call rota for a key client account.
Skills, Knowledge & Expertise
- Proven experience handling property claims within a loss adjusting environment.
- Strong knowledge of High Net Worth and domestic property claims.
- Previous exposure to major loss claims, or a desire to develop within this area.
- Progress towards, or completion of, ACILA, FCILA or an equivalent professional qualification.
- Excellent written and verbal communication skills.
- The ability to manage multiple priorities in a fast-paced, changing environment.
- Outstanding customer handling and stakeholder management skills.
- A proactive, resilient, and solutions-focused approach.
- Strong attention to detail and commitment to technical accuracy.
- A full UK driving licence.
Benefits
- Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities
- Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme
- Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay
- Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working, Dress for your day, Inclusive employment policies