Description
We are seeking an experienced Regional Operations Manager to oversee the operations function in the Asia region.
Job Summary: As Regional Operations Manager, you will set the vision, strategy, objectives, and KPIs for the regional operations function. You will oversee regional security and business continuity implementation, uphold the highest standards of adherence to global policies, and develop, manage, and optimise budgets for regional offices.
Responsibilities:
Operations
- Set the vision, strategy, objectives, and KPIs for the regional operations function
- Oversee regional security and business continuity implementation
- Uphold the highest standards of adherence to global policies across all offices in the region
- Develop, manage, and optimise budgets for regional offices
- Lead the strategic oversight of regional operations resources
- Establish and maintain robust regional security protocols and business continuity plans
- Seek out and engage top-tier experts for advisory and execution purposes
Premises, Workplace, Employee and Visitor Experience
- Coordinate space occupancy planning and assessment with offices in the region
- Design and drive initiatives to enhance employee engagement through well-planned physical workspaces
- Implement initiatives to ensure visitors have a seamless and 'best-in-class' experience
- Integrate technology solutions to streamline processes and interaction points for both employees and visitors
- Oversee the negotiation, execution, and administration of leases within the region
- Proactively seek, recommend, and drive improvements that would enable us to use space more effectively
Vendor Management
- Spearhead regional vendor management, driving the standardisation and improvement of vendor contracts and relationships
- Regularly review vendor performance to ensure standards are met and take corrective actions if necessary
- Develop strategic partnerships with vendors to enhance service delivery and innovation
- Establish formal feedback loops with vendors to foster continuous improvement and alignment with regional goals
Project Management
- Coordinate with offices for projects related to office and site relocations, renovations, and new constructions
- Promote, champion, and drive improvements that scale best practices across multiple regions
Requirements:
- A significant experience (10+ years) in regional operations leadership, ideally within professional services or large global matrix organisations
- A strong track record in facilities and workplace management, including managing office moves, redesigns, vendor relationships, and service delivery across multiple countries
- Proven ability to lead employee and visitor experience initiatives that elevate service quality, align with company values, and drive measurable impact
- Experience in managing multi-million operational budgets and executing strategies for efficiency and space utilisation
- Excellent stakeholder management skills, capable of working across functions and geographies to influence, align, and deliver results
- Experience in contract negotiation, vendor performance, and service level governance
- Demonstrated ability to lead and motivate diverse teams, driving a culture of excellence, innovation, and continuous improvement
What We Offer:
- A truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business
- A firm that embodies its corporate social, environment, and governance responsibility commitments
- A focus on talent and having the best people, resulting in a diverse workforce
- An environment that fosters a positive, supportive, fair, and open atmosphere
- Agile working solutions to meet the changing needs of our people and our business
- Investment in custom-fit career paths for our people
- Support for the health and wellbeing of our people, providing a safe space to talk about emotions and mental health
- Opportunities for growth and development