Description
We are seeking an experienced Agentforce Life Sciences (AFLS) Product Liaison Director to improve customer software implementation outcomes. As a Product Liaison Director, you will develop AI-centric solutions, scale AFLS product and industry expertise, and serve as a primary subject matter expert and liaison between product engineering, field consultants, and customer implementation teams.
Responsibilities:
- Develop AI-centric solutions and methods, including AI-driven playbooks and automation tools, that accelerate customer migration from Veeva Vault to Agentforce Life Sciences and reduce manual effort in complex integrations
- Scale AFLS product and industry expertise across Salesforce and our Partner ecosystem through reusable assets, reference architectures, training modules, and enablement workshops for Professional Services teams and SI partners
- Serve as the primary subject matter expert and liaison between product engineering, field consultants, and customer implementation teams
- Lead technical discovery and solution analyses for high-priority user stories, partner with Product Management to prioritize enhancements, and publish solution blueprints and best practices that minimize bespoke customization
Requirements:
- 12+ years of Life Sciences Industry software implementation and integration experience
- Focused expertise in implementing Veeva Vault CRM
- Experience developing software implementation best practices, methodologies, and tools that improve outcomes
Nice to Have:
- Applied use of common AI platforms (e.g. Claude, ChatGPT, Cursor.ai) in developing software implementation tools and accelerators
- Experience managing offshore software development teams
At Salesforce, you'll have access to benefits and resources to support your well-being and career growth.