Description
We are looking for an exceptional relationship builder to join as Head of Territory Management into our growing team in London.
As the Head of Territory Management, you will be responsible for managing a team of Territory managers across London and develop key best local restaurants in the area.
Your role will be commercially focused however you will collaborate with various teams including: operations, sales, marketing and product to ensure local success across restaurant, customer and rider metrics.
Key responsibilities:
- Lead and support your team of up to 6 territory managers and to develop a territory level strategy to retain and develop the best local selection of restaurants within the zones.
- Set and achieve territory KPIs both at a macro and micro level.
- Drive business performance in London, through Partner Marketing, Advertising sales, and Visibility.
- Ensure the team optimise the operational performance of our restaurant offerings.
- Identify new partnership opportunities with top restaurants within your territory and work alongside the Sales managers and Client partners to develop the best cuisine selection in London.
- Cultivate deep relationships with restaurant partners, identifying opportunities to grow their delivery business.
- Live and breath our Marketplace and provide on-the-ground knowledge and context about the city to the wider Deliveroo team.
- Act as an ambassador of Deliveroo's mission, brand, and product at industry and trade events.
Requirements:
- Line management experience of Jnr to Mid level employees.
- Experience in commercially focussed roles.
- Strong problem-solving skills and ability to interpret and devise data-based strategies.
- Strategic and operational experience.
- Presentation and upward influencing skills.
- Outstanding communication and interpersonal skills whether face-to-face, virtually, telephone or written.
- Ability to take the initiative and adapt to constantly changing work environments.
- Desire to work with restaurants and build strategic partnerships, creating positive and lasting relationships.
- Experience using Salesforce or similar software.
Desirable skills:
- Additional language abilities in Arabic, Spanish, Portuguese, Swahili, Mandarin, Cantonese, Urdu, Korean, Vietnamese, Thai, Japanese or Bahasa/Malay.