Description
The Deployment Strategist is the operational lead of the Remediation POD, responsible for delivery governance, stakeholder alignment, and end-to-end execution oversight across remediation engagements.
Scope & Planning
- Facilitate scope alignment sessions with the customer, SI partner, and internal stakeholders to establish shared understanding of remediation scope
- Drive scope compression to out-of-the-box (OOTB) capabilities where appropriate to reduce delivery risk and accelerate timelines
Delivery Oversight & Governance
- Monitor progress against the account-specific remediation plan and provide regular status updates to the Account Activation & Remediation Lead
- Serve as the primary voice of the POD in the daily Triage Standup and weekly Remediation Sync, reporting on POD health, milestone status, and blockers
- Make escalation decisions within the engagement; surface risks before they become critical
Go-Live & Handoff
- Coordinate handoff documentation and structured transition of the stabilized account to BAU delivery teams or Customer Success
- Ensure exit criteria are met before disengaging the POD
Bench Activities
- Support scoping and development of remediation plans for upcoming engagements; contribute to playbooks, scope templates, and POD deployment frameworks
- Document lessons learned and case studies from completed engagements for AI-based delivery accelerators and the AFLS resource library
- Participate in customer/SI partner interviews as part of quarterly health assessments and support account scoring against the assessment rubric
Qualifications:
- 8+ years in delivery/program management or consulting, with direct experience running at-risk or remediation engagements
- Strong stakeholder and escalation management skills; comfort working directly with SI partners and customer executives