Description
We are seeking a Casualty Specialist to handle Bodily Injury (BI) claims in our Protect Claims department. As a Casualty Specialist, you will investigate, evaluate, negotiate, and settle BI claims in accordance with Aviva's procedures and philosophy. You will provide outstanding service to our customers and work in a hybrid environment.
Key Responsibilities:
- Interpret and confirm insurance coverage using background knowledge of relevant case law and policy wordings
- Investigate, evaluate, and settle a diverse range of litigated and non-litigated files
- Develop strategies to direct handle files to conclusion and/or teach Independent Adjusters as needed
- Ensure file reserves are set on a timely and accurate basis
- Maintain control over expenses through proactive handling techniques
- Work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and cost-effective resolution
- Provide excellent customer and partner communication on claim matters
- Clearly document and summarize file activity
- Understand and adhere to Aviva's claim procedures and guidelines
- Provide superior customer service to our clients and partners
Requirements:
- 2-10 years of experience handling bodily injury claims
- Strong working knowledge of third-party liability claims
- Mediation, Pre-Trial, and Trial experience
- Excellent interpersonal, written, and oral communication skills
- Superior organizational skills
- Strong analytical, problem-solving, and negotiation skills
- Adaptability, flexibility, willingness to learn, and integrity
- Post-secondary education in a related field
- CIP designation would be an asset
What You'll Get:
- Salary band: $65,000 to $95,000
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
- Hybrid flexible work model
- Outstanding career development opportunities
- Support for professional development education
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee-driven programs focused on diversity and inclusion
- Corporate wellness programs to support physical and mental health