Description
At Aviva Canada, we're looking for a Casualty Specialist to handle Bodily Injury (BI) claims in our Protect Claims department. As a Casualty Specialist, you will investigate, evaluate, negotiate, and settle BI claims in accordance with Aviva's procedures and philosophy. You will also provide outstanding service to our customers.
Key Responsibilities:
- Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings
- Investigate, evaluate and settle a diverse range of claims pending, including litigated and non-litigated files
- Develop appropriate strategy to direct handle files to conclusion and/or teach Independent Adjusters as needed
- Ensure file reserves are set on a timely and accurate basis, in line with company protocols
- Maintain control over expenses through proactive handling techniques
- On litigated files, work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and cost-effective resolution
- Provide excellent customer and partner communication on claim matters
- Clearly document and summarize file activity
- Understand and adhere to Aviva's claim procedures and guidelines
- Provide superior customer service to our clients and partners
Requirements:
- 2-10 years' experience handling bodily injury claims, including both general liability/premises operations claims and auto tort liability
- Ability to work independently and effectively in a fast-paced environment
- Strong working knowledge of third-party liability claims (Bodily Injury, Property, and Auto Physical Damage litigation)
- Mediation, Pre-Trial and Trial experience
- Excellent interpersonal, written and oral communication skills
- Superior organizational skills
- Strong analytical, problem-solving and negotiation skills
- Adaptability, flexibility, willingness to learn and integrity
- Committed team player with a positive outlook
- Post-Secondary education in a related field
- CIP designation would be an asset
What you'll get:
- Salary band ranging from $65,000 to $95,000
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
- Hybrid flexible work model
- Outstanding career development opportunities
- Support for your professional development education
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs to support our employees' physical and mental health