Description
We are seeking a Claims Expert who is passionate about resolving complex claims and delivering excellent customer satisfaction. As a Claims Expert at Aviva Canada, you will manage complex claims files proactively and efficiently, assess damages, negotiate settlements, and ensure compliance with policies and procedures.
Responsibilities:
- Manage complex claims files (automotive, residential, or commercial) in a proactive and efficient manner
- Assess damages, negotiate settlements, and ensure compliance with policies and procedures
- Collaborate with experts, lawyers, and other stakeholders to resolve claims
- Maintain clear and empathetic communication with customers throughout the process
- Communicate effectively with customers, partners, and colleagues in French and English, both verbally and in writing
- Provide support for special projects and initiatives related to governance and reporting
- Contribute to continuous improvement of claims management processes and practices
Requirements:
- Valid Claims Expert permit issued by the AMF (Autorité des marchés financiers)
- Fluency in French
- Intermediate to advanced level of English proficiency
- Proven experience in managing complex claims
- In-depth knowledge of insurance products and applicable regulations
- Excellent communication, negotiation, and problem-solving skills
- Ability to work in a dynamic environment and prioritize multiple tasks
Preferred Qualifications:
- Experience working in a bilingual environment and complying with regulatory requirements
- Experience with commercial and automotive claims
- Familiarity with digital tools and claims management systems
What We Offer:
- Comprehensive compensation package including base salary, annual bonus eligibility, retirement savings plan, employee stock ownership plan, health benefits, wellness initiatives, and volunteer opportunities
- Flexible and hybrid work model
- Exceptional career development opportunities
- Competitive vacation policy with the possibility of purchasing additional days off
- Employee-led programs focused on diversity, equity, and inclusion
- Corporate wellness programs to support physical and mental well-being