Description
Cigna Healthcare is seeking a Broker Sales Representative to drive profitable growth within the Broker channel through proactive account management, business development, and relationship expansion.
The role will contribute to the following core objectives:
- Sales Growth
- Broker Channel Development
- Strategic Relationship Management
- Account Retention & Persistency
- New Business Acquisition
- Cross-Sell & Up-Sell Opportunities
- Customer and Broker Advocacy
Responsibilities:
- Achieve and exceed individual and team sales targets, KPIs, and revenue objectives.
- Develop and manage relationships with assigned broker partners to maximise new business opportunities and account growth.
- Conduct proactive outbound calls and virtual meetings with brokers to identify sales opportunities, generate pipeline, and drive business development activity.
- Build and execute account plans to strengthen broker engagement, increase market share, and support business growth objectives.
- Identify opportunities for cross-selling and upselling Cigna products and solutions within existing broker relationships.
- Support broker acquisition activities and develop relationships with prospective broker partners.
- Partner with brokers to understand their clients' needs and position appropriate solutions to secure new business opportunities.
- Maintain a strong understanding of market trends, competitor activity, and customer requirements to identify growth opportunities.
- Collaborate with internal stakeholders to deliver an exceptional broker and customer experience.
- Maintain accurate pipeline, sales activity, and opportunity records within CRM systems.
- Ensure all activities are conducted in accordance with regulatory requirements and company policies.
Requirements:
- Experience within a Customer Service/Contact Centre environment is essential.
- Demonstrated experience working within a team environment.
- Experience of working in a multilingual capacity would be beneficial.
- 2 years (plus) sales experience is preferred.
- Outbound sales experience or a good knowledge of insurance products is preferred.
- A proven track record of success.
Skills and Qualities:
- Proven experience in a Sales, Account Management, or Business Development role.
- Experience working within the insurance, healthcare, or financial services sector is desirable.
- Demonstrated success in building and managing external client or broker relationships.
- Strong outbound sales, lead generation, and business development experience.
- Proven ability to identify opportunities, develop pipelines, and convert prospects into revenue.
- Excellent communication, negotiation, and influencing skills.
- Strong commercial awareness and customer-focused mindset.
- Ability to manage multiple broker relationships while delivering against sales targets.
- Experience working within a regulated environment is advantageous.
- Experience working in a multilingual environment would be beneficial.
- A proven track record of consistently achieving or exceeding sales objectives.
Benefits:
- Competitive salary plus uncapped bonus
- Monthly, quarterly, yearly incentives
- £8 lunch expense when in the office
- Multicultural and hybrid working environment (2 days in the office)
- Private Medical Insurance
- Employee Wellbeing Benefits
- Educational Development Program